Orders are processed same day or next day during MST business hours Monday - Friday. We do not ship on weekends. Company reserves the right to use any shipping service we choose to ship products to you. All estimated delivery times are based on average in-transit time, after the order has been processed by our fulfillment warehouse. All shipping prices are quoted in United States dollars. Shipping and handling fees are posted at checkout and change from time to time. There may be occasional delays beyond the posted order processing time based on current events and disasters beyond our control. Currently there is a nationwide shortages of staff in the shipping sector which has delayed normal transit times. When your order ships, you will be provided with a tracking number via email. If you lose this email, you may call our customer service center for tracking information. We do not guarantee any specific delivery dates or times. These shipping terms are accepted by you by placing an order with us.
Elite Mode is pleased to offer international shipping through Passport Global to the following countries: Canada, Australia, Italy, Spain, France, Monaco, Belgium, Denmark, Germany, and Netherlands. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option at the regular checkout page. The international checkout page will allow you to see the cost of shipping and any applicable duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. Passport Global handles the international shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to Passport Global at their customer service email or phone number.
If you purchase through the Elite Mode checkout, we will ship via Passport Global and duties will be unpaid. In this case, customers in Canada are responsible for any customs, brokerage, duties, and local taxes that may be charged. These fees are not collected by Elite Mode and are paid to your local carrier. If your shipment requires an additional charge, it will need to be paid by you before your package will be received. We are not able to advise you as to how much (if any) these fees may be. Orders may take up to 15 days to be delivered.
We offer a 60 day money back guarantee on your first purchase of any of our supplements and superfoods. Customer is responsible for return shipping and handling. We do not accept product returns sold by third-party sellers such as Amazon, however we would be happy to help you if you purchased from Elite Mode Official Store on those platforms. All returns require you to contact us through our contact form to get a return authorization and return address. For your convenience you can purchase a return label through our returns portal. Any products that are refused or returned to the sender will be subject to a 25% shipping and processing charge.
If you received the wrong item in your order or if your order was damaged during shipment, please contact us immediately at [email protected] so that we can direct you on how to return any items to us and we can ship the proper items to you. Please include your name, order number, description of the issue, and any photos you can provide of the incorrect and/or damaged items.
We at Elite Mode value your satisfaction with our products and services, and we strive to provide the best customer service experience possible. Please read through our refund and replacement policy to understand your options in case of any issues with our products.
If you are not satisfied with your purchase, you may return it for a refund of the purchase price, less any original shipping and handling fees (if applicable). Please note that any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. If you believe your package was lost in transit, please submit your claim no later than 30 days after the estimated delivery date.
If there is an issue with your order that is our fault, we will cover the cost of any necessary replacements or refunds. To report an issue with your order, please contact our customer support team with a photograph and a brief explanation of the problem. We will review the issue and inform you of whether your claim has been approved for a replacement or refund. If a replacement is necessary, we will ship a new order to you within 3 business days. If you request a refund, the credit will be automatically applied to your credit card or original method of payment within a few workdays.
As a valued customer, we want to ensure that you are fully satisfied with your purchase. We offer replacements for misprinted, damaged, or defective items within 30 days of purchase. If you notice an issue with the products or anything in the order that seems to be out of place, please contact our customer support team right away and send a photograph along with a brief explanation of the problem.
Our team will review the issue and notify you of the approval or rejection of a replacement or refund. If your claim is approved and you require a replacement, we will have a new order shipped to you within 3 business days. Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you prefer a refund, a credit will be automatically applied to your credit card or original method of payment within a few workdays. We want to ensure that you have a smooth and hassle-free experience with our products, so please do not hesitate to reach out to our customer support team for any concerns or issues you may have.
Please note that Elite Mode will not grant a refund, credit your account, or replace a produced product in case of:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer support team for assistance.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.